Career Summary

Chief Operating Officer

Bali International Hospital · Bali, Indonesia

255-bed Class A hospital under Indonesia Healthcare Corporation, Indonesia’s state healthcare group. Partner to the CEO and Board on strategic direction, execution governance, and scaling of the institution.

• Led development of the hospital’s first evidence-based enterprise strategy (2026–2028), defining clinical positioning, financial independence, and organizational ambition.
• Structured strategy into 7 strategic pillars and 25+ initiatives, aligning commercial, clinical, operational, and digital priorities.
• Designed and initiated a 100-day transformation roadmap to accelerate leadership hiring, partnership strategy, capability build-out, and revenue conversion.
• Owns enterprise-wide performance across clinical, operational, commercial, and digital domains, including growth, service quality, efficiency, and financial outcomes.

VP Operations

Bali International Hospital · Bali, Indonesia

Core founding leader delivering end-to-end hospital setup and opening within 12 months.

• Designed and executed a strategy-to-operations enterprise-wide model spanning construction handover, staffing, digital systems, clinical readiness, and regulatory compliance.
• Defined the institutional growth agenda across service expansion, partnerships, capability development, and performance management.
• Built and operationalized non-clinical departments (concierge, call center, business office).
• Established governance, dashboarding, and execution architecture to drive enterprise accountability and performance management.
• Contributed to delivery of IDR150B revenue within the hospital’s first 8 months of operations.
• Integrated clinical partnerships with regional and international providers (InnoQuest, Icon, HKAM).
• Oversight across data analytics, partnerships, facilities, biomedical engineering, safety, risk, environmental health, and patient experience.

Head, Ambulatory Care

IHH Singapore · Singapore

IHH Singapore is the largest private healthcare provider in Singapore.

• Built and scaled a new ambulatory care business platform from inception to ~$10M annual revenue, integrating operating model, infrastructure, commercial strategy, and service development.
• Led approval, design, and delivery of a $15M outpatient facility.
• Implemented workflow automation and digitization initiatives improving operational productivity and workforce efficiency.
• Selected for the IHH global leadership program (iGlobe).

AVP Operations and Head, Business Office

Gleneagles Hospital · Singapore

• Led 100+ staff across business office, facilities, and environmental services.
• Delivered Lean Six Sigma initiatives improving staff capability, operational resilience, and digitization.
• Winner, IHH Innovation Challenge 2021 — patient discharge communications system improving throughput.

Head, Service Excellence, Customer Systems Group

IHH Singapore · Singapore

Led CX transformation across hospitals and clinics.

• Designed an enterprise-wide digital feedback management platform.
• Launched programs to align service standards and metrics across Singapore, Malaysia, India, China, and Turkey.
• Winner, IHH Innovation Challenge 2019 — teleconsultation booth concept.

Senior Product Manager, Customer Systems Group

IHH Singapore · Singapore

Product lead for the Plexus e-Results platform serving 500+ clinics and 2,000+ specialists.

• Delivered multiple workflow-digitization products across labs and clinics.

Deputy General Manager

Surbana International Consultants Vietnam · Vietnam

Surbana Jurong Consultants Private Limited. Oversaw administration, finance, and business development for a 40-person architecture and urban planning firm.

• Drove construction design project revenue growth across Ho Chi Minh and Hanoi markets.
• Achieved 110% order book growth within 13 months.

Founder and co-founder

Entrepreneurship ventures · Singapore

• Founder, HospiToolkit.com — healthcare productivity Software-as-a-Service platform.
• Co-founder, WikiDoctors.com — cross-border specialist healthcare discovery platform.
• Co-founder, BaliQuarters.com — boutique real estate development (Indonesia).
• Founder, Postalcodes.sg — B2B geolocation data platform (450+ sales).

Senior Lieutenant Colonel (NS)

Singapore Armed Forces · Singapore

Brigade 2nd-in-Command, 13 Singapore Infantry Brigade (8,000+ personnel). Instrumental in overseeing and coordinating the resourcing and prioritizing of various operational units to ensure unity in direction and achievement of shared outcomes.

• Former Commanding Officer, 737 Guards Battalion (700+ personnel).
• Unit achieved top-20% combat readiness; won Best NS Combat Unit twice.
• Formation NSMan of the Year (Guards), 2023.

Founding member

SingCham Bali · Bali, Indonesia

Bali chapter. Helping bring business and governmental communities together, and supporting Singaporeans in Bali.

President

University of Illinois Alumni Association · Singapore

Singapore chapter. Oversaw leadership of the 200–400 alumni community in Singapore, including organising gatherings, membership management and related chapter activities.