Career Summary

Chief Operating Officer

Bali International Hospital · Bali, Indonesia

255-bed Class A international hospital under Indonesia Healthcare Corporation (IHC), Indonesia's state healthcare group. Principal partner to the CEO and Board on enterprise strategy, institutional development, growth, and operational performance.

• Developed and led execution of the hospital's first enterprise strategy (2026–2028), establishing seven strategic pillars and 25+ transformation initiatives focused on clinical differentiation, financial sustainability, operational excellence, and digital enablement.
• Partnered with the CEO and leadership team to reshape the hospital's growth agenda, prioritizing service-line expansion, payer mix optimization, strategic partnerships, and organizational capability development, contributing to a 59% increase in monthly revenue (IDR 17B to IDR 27B within four months).
• Directed a 100-day enterprise transformation program to strengthen leadership capability, accelerate key executive hires, establish performance governance, and translate strategic priorities into measurable organizational outcomes.
• Built institution-wide management systems spanning performance management, operational intelligence, and executive governance, improving decision-making, accountability, and cross-functional alignment across clinical, commercial, and operational domains.
• Championed a culture of continuous improvement through Lean, Kaizen, and leadership Gemba practices, embedding frontline problem-solving, operational discipline, and sustainable performance improvement throughout the organization.

VP Operations

Bali International Hospital · Bali, Indonesia

Core founding leader delivering end-to-end hospital setup and opening within 12 months.

• Designed and executed the strategy-to-operations model for hospital setup and opening within 12 months, spanning construction handover, staffing, digital systems, and regulatory compliance.
• Contributed to IDR150B in revenue within the hospital's first 8 months; established governance and dashboarding architecture for enterprise-wide accountability.
• Integrated clinical partnerships with regional and international providers, including InnoQuest, Icon, and HKAM.

Head, Ambulatory Care

IHH Singapore · Singapore

IHH Singapore is the largest private healthcare provider in Singapore.

• Built and scaled a new ambulatory care business from inception to ~$10M annual revenue, including approval, design, and delivery of a $15M outpatient facility.
• Selected for the IHH global leadership program (iGlobe).

AVP Operations and Head, Business Office

Gleneagles Hospital · Singapore

• Led 100+ staff across business office, facilities, and environmental services; delivered Lean Six Sigma initiatives improving operational resilience.
• Winner, IHH Innovation Challenge 2021 — patient discharge communications system.

Head, Service Excellence, Customer Systems Group

IHH Singapore · Singapore

• Led an enterprise-wide CX transformation and digital feedback platform across five countries; Winner, IHH Innovation Challenge 2019.

Senior Product Manager, Customer Systems Group

IHH Singapore · Singapore

Product lead for the Plexus e-Results platform, serving 500+ clinics and 2,000+ specialists.

Deputy General Manager

Surbana International Consultants Vietnam · Vietnam

Surbana Jurong Consultants Private Limited. Oversaw administration, finance, and business development for a 40-person architecture and urban planning firm.

• Drove construction design project revenue growth across Ho Chi Minh and Hanoi markets.
• Achieved 110% order book growth within 13 months.

Founder and co-founder

Entrepreneurship ventures · Singapore

• Founder, HospiToolkit.com — healthcare productivity Software-as-a-Service platform.
• Co-founder, WikiDoctors.com — cross-border specialist healthcare discovery platform.
• Co-founder, BaliQuarters.com — boutique real estate development (Indonesia).
• Founder, Postalcodes.sg — B2B geolocation data platform (450+ sales).

Senior Lieutenant Colonel (NS)

Singapore Armed Forces · Singapore

Brigade 2nd-in-Command, 13 Singapore Infantry Brigade (8,000+ personnel). Instrumental in overseeing and coordinating the resourcing and prioritizing of various operational units to ensure unity in direction and achievement of shared outcomes.

• Former Commanding Officer, 737 Guards Battalion (700+ personnel).
• Unit achieved top-20% combat readiness; won Best NS Combat Unit twice.
• Formation NSMan of the Year (Guards), 2023.

Founding member

SingCham Bali · Bali, Indonesia

Bali chapter. Helping bring business and governmental communities together, and supporting Singaporeans in Bali.

President

University of Illinois Alumni Association · Singapore

Singapore chapter. Oversaw leadership of the 200–400 alumni community in Singapore, including organising gatherings, membership management and related chapter activities.